Get Found. Get Chosen. Grow Your Business.
Helping local businesses grow with more Google reviews, higher rankings, and smarter tools that work while you focus on what you do best.
Why Choose Keys & Tones?
Your business deserves to stand out. But in today’s digital world, that’s easier said than done. Between running day-to-day operations and keeping customers happy, finding time to boost your online presence feels impossible.
That’s where Keys & Tones comes in.
We make it easy for local businesses to attract new customers and keep existing ones coming back. Our proven strategies help you rank higher on Google, get more glowing reviews, and streamline your operations—so you can work smarter, not harder.
What We Do Best
Google Review Generation
• Build trust and credibility with more 5-star reviews.
• Automated requests sent via text and email, plus image-based engagement for higher response rates.
Localized SEO Optimization
• Rank higher in your local market with optimized Google BusinessProfiles.
• Drive foot traffic and online clicks by making your business easy to find.
AI Chat & Missed Call Solutions
• Respond to customers instantly—even when you’re not available.
• Capture leads and inquiries 24/7 with AI-powered tools.
Google Ads Management
• Target high-converting local customers with data-driven campaigns.
• Maximize every dollar you spend with continuous optimization.
CRM Automation
• Streamline customer follow-ups with pre-scheduled communication.
• Save time and stay connected without lifting a finger.
Why Local Businesses Love Us
We’re not just another marketing agency, we’re your growth partner.
Proven ROI: We don’t just promise results, we deliver them.
Hands-Free Growth: We handle the details, so you can focus on what matters.
Local Expertise: We know your market, your customers, and how to help you win.
Simple, Smart Solutions: We make complicated things easy and effective.
Our Process
1. Schedule
Book a no-cost Strategy Session with us to discuss your goals, challenges, and vision. Share your ideas and get expert insights tailored to your business needs.
2. Strategize
We analyze your business, goals, and audience to create a customized marketing strategy. This roadmap is designed to target key areas for growth, ensuring every action is focused on driving measurable results and aligning with your vision.
3. Launch
From CRM automation to targeted digital ads, we can manage all your marketing needs. This lets you focus on running and growing your business, while we drive your marketing success.
4. Track
Get clear, detailed analytics to track your marketing performance and see what's working. With regular updates, we'll help ensure your business continues to thrive.
Meet Malcolm Mays
CEO & Chief Strategist of Keys & Tones
Raised in Harrisburg, PA, Malcolm Mays has spent over 10 years mastering the art of marketing, advertising, and workflow automation. His journey began with a deep desire to help small businesses connect the dots between their passion and the practical tools needed to succeed. Malcolm understands the struggles small business owners face: not enough time, limited leads, and the constant challenge of standing out in a crowded market.
A Passion for Small Business Success
Working closely with local businesses, Malcolm honed his skills in website development, content production, and marketing strategy. He saw firsthand the hurdles business owners encounter daily: disjointed workflows, poor online visibility, and lost opportunities. That experience inspired him to create Keys & Tones, a company designed to deliver solutions that bring clarity, awareness, and growth to small businesses everywhere.
The Keystone Inspiration
Hailing from Pennsylvania "The Keystone State", Malcolm named Keys & Tones as a nod to his roots. Just like a keystone holds an arch together, Keys & Tones is built to support small businesses by streamlining processes, optimizing marketing efforts, and creating results-driven strategies. The goal? To make sure every business has the tools and exposure it needs to thrive.
Turning Skills into Solutions
Malcolm started by designing websites that gave small businesses a professional online presence. From there, he expanded his expertise to include lead generation, reputation management, SEO, and workflow automation. These skills allow him to help business owners attract more customers, nurture leads, and simplify day-to-day tasks so they can focus on growth.
Your Business Deserves More
Malcolm built Keys & Tones to provide small businesses with the support they need to overcome the challenges of limited time, sales struggles, and inefficient workflows. If you're tired of juggling it all on your own, Malcolm and his team are here to help.
Testimonials
What other business owners are saying
"Keys & Tones Took My Vision and Made It a Reality!"
Working with Keys & Tones has been a game-changer for Ward of Health. Malcolm and his team understood my vision from day one and brought it to life with creative marketing strategies, sleek design work, and smart digital campaigns. Our customer engagement and brand visibility have skyrocketed. If you’re looking for a marketing partner who delivers results and truly cares about your success, Keys & Tones is the way to go.
– Craig W., Owner, Ward of Health
"A Game Changer for Us."
Working with Keys & Tones has been a breath of fresh air for Augustin Psychiatric. Malcolm and his team helped us modernize our marketing approach, streamline patient communication with automation, and improve our online presence. We’re seeing more engagement, better client retention, and real growth. They’re professional, reliable, and truly understand the needs of healthcare practices. I couldn’t be happier with the results!
– Sheila J., Founder, Augustin Psychiatric Associates
"They Made Booking Easy and My Website Stunning!"
The Keys & Tones team completely transformed Unravelist's website. Not only does it look amazing, but the appointment scheduling system they set up has streamlined everything for me and my clients. Now, my customers can easily book services online, and I don’t have to stress about managing it all manually. The process was smooth, and the results speak for themselves—professional, clean, and exactly what my business needed. Highly recommend!
– Brianna S., Owner, Unravelist
"Keys & Tones Made Our Reservations Smooth and Our Website Stand Out."
Keys & Tones did an incredible job redesigning our website for District Lounge. It’s sleek, easy to navigate, and has given us a polished, professional look. The new reservation system they set up has been a lifesaver, our customers can book tables effortlessly, and it’s made managing reservations so much smoother. The whole process was stress-free, and the results have been better than I imagined. These guys know what they’re doing!
– Andre F., Owner, District Lounge
Frequently Asked Questions
1. How will Keys & Tones make my life easier as a business owner?
Running a business can feel overwhelming. Managing leads, following up with customers, handling daily tasks, and trying to grow at the same time... We simplify it all by setting up systems that work for you, so you don’t have to.
• Automated Follow-Ups: No more chasing leads or remembering to send reminders. We automate texts, emails, and calls to keep your customers engaged without lifting a finger.
• Lead Capture Tools: Our AI chatbots and website tools handle inquiries and capture leads 24/7, even when you’re off the clock.
• Streamlined Workflows: Repetitive tasks like appointment scheduling, reminders, and customer follow-ups are automated, saving you hours every week.
• Organized Operations: A simple-to-use CRM keeps all your customer info, leads, and tasks in one place, no more digging through notes or spreadsheets.
• Reputation Management: We help you get more 5-star reviews and respond to customers automatically, making your business shine without the stress.
With us, you don’t need to be tech-savvy, we handle all the heavy lifting. You get more time to focus on the parts of your business you love, knowing that the systems we’ve put in place will keep things running smoothly. Simply put: less stress, less manual work, and more growth—without burning yourself out.
2. How can automating follow-ups improve my customer relationships and sales?
Automating follow-ups ensures timely and consistent communication with your leads and customers, which can:
• Enhance Customer Engagement: Prompt responses make customers feel valued and increase their likelihood of returning.
• Increase Conversion Rates: Consistent follow-ups keep your business top-of-mind, leading to higher sales conversions.
• Save Time: Automation frees up your time, allowing you to focus on other critical aspects of your business.
3. In what ways can AI chatbots and website chat features benefit my business?
Implementing AI chatbots and website chat features can:
• Provide 24/7 Customer Support: Address customer inquiries at any time, improving satisfaction.
• Increase Lead Conversion: Engage visitors instantly, guiding them toward making a purchase or booking a service.
• Reduce Workload: Handle multiple customer interactions simultaneously without human intervention.
4. Why is managing my Google My Business profile important for my online reputation?
Actively managing your Google My Business (GMB) profile is crucial because:
• Builds Trust: Positive reviews and up-to-date information make your business appear more credible to potential customers.
• Improves Local SEO: An optimized GMB profile increases your chances of appearing in local search results.
• Engages Customers: Regular posts and prompt responses to reviews and messages keep customers informed and engaged.
5. How can SEO optimization and digital advertising with Keys & Tones increase my business's visibility?
Keys & Tones' SEO and digital advertising services can:
• Enhance Search Rankings: Effective SEO strategies improve your website's position on search engine results pages.
• Target the Right Audience: Tailored ads on platforms like Google, Facebook, and Instagram reach potential customers who are interested in your products or services.
• Maximize ROI: Continuous campaign optimization ensures that your advertising budget is used efficiently to achieve the best results.
